 Customer Reviews Give Ump-Attire.com a 4.5 out of 5 Store Rating
Date: May 1, 2007
OVERVIEW
Through surveys by actual customers, completed mostly since August 2006, the popular comparison shopping site Shopping.com has provided us with an average 4.5 out of 4 store rating.
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Sub-ratings for on-time delivery and customer service received each a 5 out of 5 rating.
| Store |
Rating |
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COMPARISON TO OTHER STORES
Very few stores received a higher rating. We've compiled a comparison of popular sites including some in the sporting goods arena.
To date, 68 reviews have been submitted with 67 commenting that they would shop with us again with only 1 saying he/she would not. Most reviews were glowingly positive. |
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| Zappos.com |
5 of 5 |
| Ump-Attire.com |
4.5 of 5 |
| Overstock.com |
4 of 5 |
| Amazon.com |
3.5 of 5 |
| Sports Authority |
2.5 of 5 |
FogDog
|
2.5 of 5 |
| Dick's Sporting Goods |
2 of 5 |
CUSTOMER REVIEWS
A few recent examples are as follows:
"Very pleasant experience, and very fast delivery"
"Prompt, fair priced and items listed were in stock."
"Good quality equipment at a reasonable price"
"No problems. Good prices and quick delivery. Would order from here again without a second thought."
"I e-mailed them about the order and it took no time for them to respond."
"It was the first I ever purchased goods from this site and like to stipulate that the goods arrived far much earlier than I ever anticipated. Excellent job."
MAKING IMPROVEMENTS BASED ON NEGATIVE COMMENTS
In the reviews, there were about 5 or 6 negative comments or suggestions, most of which we have already addressed, including these:
"Expand Offerings!"
Response: Since the date this review was entered, we've added around 60 new products.
"I was under the impression that the price included a combo unit (for the ultimate ball bag)."
Response: Good point, and we have added a statement in this item's description that the ball bag does not come with all items shown.
"The company failed to use (or offer) a shipping service that would deliver my order to my overseas address in a time comparable to its competitors."
Response: We have now added two, new global shipping options, UPS Worldwide Expedited and Worldwide Express for our customers in countries outside the U.S.
I bought a belt that was supposed to be large 36-38...The belt is almost to small and it is uncomfortable."
Response: You're right. We were aware of this problem before reading this review and have changed belt suppliers. Our umpire and referee belts are now true fit and much higher in quality than our previous belts.
SUGGESTIONS FOR IMPROVEMENT
We hope to continue to improve upon our service and selection in order to achieve a 5 of 5 rating in the near future. If you have suggestions for improvement please call us at 1-877-243-1421 or send us an e-mail.
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