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Alan T. Hainkel
09.23.10

"I wanted you to know this may have been the first time I've ordered from Ump-Attire.com but it more than likely will not be the last.

I placed my order (2- Ultimate ball bags and 1- West Vest Gold) on Sunday night and asked for the USPS 2-3 day shipping. I needed it fairly quickly because I wanted to use the chest protector at a clinic I'm attending this weekend in Topeka, KS. I should not have worried about it because the box arrived today and everything looked fantastic. When I get my new plate shoes and maybe a hockey-style mask too, Ump-Attire.com will be the first place I look."

"Just a quick email to thank you for the speed in which you despatched a recent order that I made. It was for a Majestic referee shirt with some complimentary accessories. I was amazed that I ordered it on a Tuesday/Wednesday and then received it by the following Tuesday, so hats off to you guys for the efficiency and professionalism."

Don Dee Writer
07.23.10

"Thank you so much.  I was referred to your company by my Little League
Umpire in Chief last year. I placed an order and 3 days later received my
entire order.  This year I was asked to place an order for several
items in order to equip a crew for our District All-Star tournament and
once again three days later I received my entire order.

I was invited to umpire for the State Little League Tournament
beginning tomorrow. One problem, I only had combo pants that I had purchased
last year, when I was 30 pounds heavier.  The pants are great for behind the
plate, but I will be out on the bases this weekend, and needed something
less baggy for out there. Monday morning I placed another order
with your company.

I got home from work yesterday and there lies my Ump-Attire.com box on my
porch.  Thank goodness because I am leaving today.  I must say though when I placed my order on Monday I had all the confidence in the world my order would arrive on Thursday."

Brandon Barelmann
04.13.10

"You guys at Ump-Attire are always on the ball and I appreciate your customer service!"

Paul Craig
04.08.10

"Just a quick note stating how COMPLETELY satisfied with your company,
products, shipping, customer service, prices and anything else I can
think of that says you guys are head and shoulders above the competition. I
have informed all the other umpires in our association that if they weren't
buying from Ump-Attire they were paying too much. Thanks again."

Dennis Knock
04.06.10

"Thanks for the confirmation of the order. One of the reasons I order my
gear from Ump-Attire.com is because of the outstanding customer service."

Stephen Lockhart
04.05.10

"I just wanted to take this time from my day to send you a heartfelt 'Thank You' to you, your entire staff, and especially Anessa. Here's why: Last Sunday (3/27), my truck was broken into while I was umpiring a men's league game here in Austin, Texas. They did a 'smash and grab' and got away with my entire bag of umpire equipment! Sunday night I placed my order from your site. I have ordered ultimate ball bags from you before and the Wilson chrome moliben, Reebok plate shoes, and 2 more ultimate ball bags. I umpire almost every day of the week and as you can imagine I was in a bit of a panic. I called the next day to find out when it would be arriving and to my surprise I recieved EVERYTHING Wednesday afternoon right before my game that night. I was highly impressed and happy. I was dumb and decided to try and order my shin guards and umpire bag from "a less superior site" who said they'd have shipped out by Wednesday and received a call from them on Friday saying that it would be 3-4 weeks before they got the shin guards in. I just found this out today (Monday) and quickly called you guys again for "damage control". I talked with Anessa and she was excellent and helped me order the Wilson West Vest shin guards and Wilson MLB umpire bag and socks. While I was trying to save a buck or two, I regret not ordering everything from you in the first place. Thank you for the excellent service and prompt shipping. I'm hooked for life. Keep up the great customer service and I will be ordering more from Ump-Attire in the future. Thank you again!"

"Your website is great! I just googled umpire shirt and there it was long-sleeve and front zipper. Perfect! Big kudos for a fast and easy-to-navigate website. Thanks for everything."

Jason(Jay) Scott
11.04.09

"I am Umpire-n-Chief for West Sacramento Little League. I umpire high school, travel, adult llegion ball and any other leagues that use a bat and a ball. I found Ump-Attire.com a couple years back and started ordering my gear though you guys. I have been very impressed with your quality of gear, timely delivery and great customer service. When people approach me and ask where to purchase gear I highly recommend Ump-Attire and tell them not to waste their time looking anywhere else.

I received a gift certificate for my birthday back in August and when I finally got around to using it I was having a problem with the code. I called customer service after hours and left a voice message. The next morning I received a phone call from Anessa and she was a huge help. She found the gift certificate and helped me place my order. Once again, I was thoroughly impressed with your customer service and can't say thank you enough and what a wonderful job Anessa did over the phone.

Until my next order keep up the good work and thank you."

Jeff Houtteman
11.01.09

"Best site I have ever used for ordering umpire equipment. Thank you."

Janett Eichenberger
10.30.09

"Just a quick note of thanks for the wonderful customer service I just received when trying to update some confusing mailing information.
Thank you so much!"

Michael Williams
04.13.09

"I have purchased a couple of times from you and have been perfectly satisfied with the service you extend, timely delivery, attitude(s) of your personnel and quality of product. I was forced to make a return due to my sizing error and your representative's attitude was one of respect and concern. His attitude was appreciated. As you know, should a person desire to shop high and low, he can always find a product cheaper. Your great service, coupled with very fair prices renders that process unnessary for me. I will purchase from you again. I have and will continue to recommend you to my compatriots. Thanks for a good job."

Pat Leake
04.10.09

"I found your site after making a query of places to order officials gear. I loved it. It was quick, easy, and a good selection. I hope the rest of the experience with shipping and delivery is as pleasant as the order process. Thanks."

Marc Ricciard
04.08.09

"I think your team did an awesome job in getting the items out to me so quickly! I appreciate your prompt service and I'm looking forward to doing business again."

Carmelo
04.06.09

"My order was received in a couple of days. I am very impressed with how your company treats your customers. I will only use ump-attire as your prices are also very good. Keep up the good work."

Chris Marco
03.20.09

"I am writing to commend your business for the quality and speed of which I received my recent order.

Recently, I ordered a Wilson Dyna Lite mask, Wilson Charcoal shin guards, and Reebok plate shoes. Living in Canada (Waterdown - a small town just outside Hamilton, Ontario), I do not have access to umpiring equipment retailers and therefore lack the ability to examine top of the line products in person before purchasing. I examined the products thoroughly, and due to the detail of product description on your website (through multiple photos and customer reviews), ordered the products from your website. This was the first time I had ever purchased anything online, not just umpiring equipment.

When I received my shipment, I was thrilled with not only the quality of the equipment I had purchased, but also the speed in which it was delivered. By my count, it took only 8 business days to process and ship the order, receiving it 500 + miles away. The equipment was of extremely high quality, and I am very glad that I chose your site to order it. Even after paying the cross border shipping and duty (which was surprisingly low), I saved over $100 that would've been spent if I had bought from the closest competitor north of the border."

Nick D.
03.04.09

"The ump-attire.com website provides a thoroughly enjoyable and informative shopping experience through its page design and layout, shop-by-brand features and product insight. When you call them with a question or seek information, the pleasantness and helpfulness of the staff and timeliness of response rivals that of best-in-class companies that focus on customer service."

Taylor Treloar
12.12.08

"I would just like to take a moment to thank you for your excellent service!! I am going to be attending Umpire School in a few weeks and have ordered new equipment through your company and all I can say is WOW!! You do an outstanding job and I thought it was necessary that you know that. I recommend all my umpire friends to your site and your site only!! Again thank you for making my equipment shopping so much easier!"

Nate
12.04.08
Springfield Massachusetts

"It's a great company you have! Thanks for all the products and support you offer."

"Tell everyone I said thank you. I was thoroughly impressed with the quickness of the delivery. I ordered it Wednesday 11:00 a.m. and received it today. (Friday, 21st) Everything was delivered as promised. I would also like to thank Google for bringing up your website. Thanks again. A new and continued customer."

"All of your products are super nice and your service is outstanding."

"Great customer service from www.ump-attire.com."

David Boswell
Virginia
10.13.08

"As a new baseball umpire, I have had occasion to purchase sports equipment and in doing so, I have researched/dealt with several companies in your field. You guys have been the best of the bunch with great prices and really fast delivery. The women at Customer Service have all been effective communicators and proven to be highly knowledgeable. For this, I both Thank You and Congratulate you."

Adam Wynne, Sr
6.15.08

"This is my second year ordering gear from you, and I'd like to take this opportunity to thank you for great pricing and meeting my needs to be the best official I can be! I'll definitely advise my peers to shop at ump-attire.com."

Steve Mackin
New Brunswick, Canada
5.28.08

"My experience was excellent start to finish... I wanted to thank you again for the pleasant experience. I reside in Canada and the order was placed on a Thursday and delivered the following Thursday (which included a Canadian long holiday weekend). I even received a telephone call from one of your representatives seeking shipping clarification. I really appreciate your attention and focus to the customer. I umpire baseball in Zone 4 in New Brunswick which consists of approximately 22 baseball umpires and levels ranging from Midget AAA to Senior Men's. I will certainly educate my colleagues on your services and promote your website... Your prices are fantastic and I can tell you that the Canadian suppliers don't come close to matching your prices. Shipping has been really great and the boxes are marked and labeled well and this makes passing through Canadian customs really easy... "

Doug Curtis
South Windsor, Conneticut
5.16.08

"I placed an order it seemed like yesterday (think Sunday), the package was shipped and arrived today, and even the mask back ordered until June was shipped, I will use your company 1st from now on."

Sam Pinfold
San Mateo, California
5.2.08

"I am very impressed with your company and its products.... the best pricing overall, nice layout... the speed and easy ordering makes using Ump-Attire.com a no-brainer... the customer service was a beautiful pleasant bonus. Keep up the great work!"

John McLeod
Key Biscayne, Florida
4.30.08

"Thank you for getting my recent order out so quickly. You are always a great company to deal with... and your service is excellent."

James Randell
4.19.08

"I have been umpiring Little League through High School baseball & softball for 12 years. Most of my gear I have used... was all hand me down from my father. I was getting ready for my first game. But as luck (bad luck) would have it, one night at my gym, someone broke the back window to my car and stole my gear bag...

One of my fellow umps told me about your web site & just how user friendly it was (not to mention affordable items). So I essentially built a new gear bag online around noon and gave my credit card info. I was pleased over the prices and brands of equipment you guys offer. Upon check out, I thought to myself 'sure hope it gets here in time'..about an hour later, a nice lady from your company called to clarify my address and told me my order would be shipping soon.. Wow! Talk about quick..instead of just shipping to an ambiguous address, you guys took the time to call and clarify it!

Then, about an hour after that, I received and email from UPS with my tracking number for my order! And based on the first few hours that I had been your customer, something told me that if I do have a problem with my order, you guys will make it right... You just gained a customer for life....

Everything arrived before 10 the next day! Talk about fast! The best part is, the order was pin point accurate. And your sizing recommendations were spot on. Everything fits perfect! I am one happy camper here. I will recommend you guys to everyone I know!"

Victor R.
Deerfield, Illinois
4.15.08

"Thank you for your expediency in my order! I am thoroughly impressed with your site and services."

Brian Pippin
4.15.08

"You guys really came through with a rush order last Thursday and I appreciate it. What a contrast to (a competitor), where I had originally ordered similar items several weeks ago. They sat on my order for week without telling me because one item (a mask) was out of stock.... The day I should have received the reduced order (without the mask), they emailed saying the leg guards I had ordered were now out of stock and the entire order cancelled. Talk about gall! Needless to say I'll order again from Ump-Attire and recommend you."

D. Gealon
4.9.08

"I do the purchasing for Hawaii Eight Umpire Association. I just found your store on the web. The items I have purchased from you are excellent and better yet your service is outstanding."

Gene Smith
Bakersfield, California
3.27.08

"I received my Wilson Gold chest protector and platinum leg guards on time! I used a original West vest for years. The Gold is worth its weight in gold. Shin guards are great, and I received them from ump-attire.com on time and the lowest price I could find.

Product and service are both Gold and Platinum."

Marc Rinebolt
Bernardino, California - Umpire in Chief, Highland Little League
3.27.08

"Just wanted to drop a line and say thank you for having one of the most reasonably priced, organized and convenient sites for ordering umpire apparel/accessories.  I particularly find the USPS shipping with Saturday delivery extremely convenient for those last minute weekly orders!!  Thank you for all you do . the quality of all your products have been second to none!"

Jesse Paul
Kathleen, Florida
3.23.08

"It's nice to see an owner who is directly involved with his/her clients. Combine that with the fact that your sales rep was so pleasant and easy to deal with plus your acceptance of a price match, why would I go anywhere else.

There are a couple of products that you don't carry yet that many of us use, but the
majority of my gear I will now order from you. I will share my Ump-Attire.com experience with my associations."

Jim O' Brien
East Bridgewater, Massachusetts
3.14.08

"Just a short note to let you know how satisfied I was with my recent orders. I have used ump-attire a few times in the past and have always been pleased with your company, especially the service. Your company is not as well known in the northeast as some other suppliers of ump equipment. I will certainly spread the word."

C. Jay Prescher
28 years - NCAA, NJCAA and ASA Women's fast pitch softball umpire
2.21.08

"This weekend I will walk on the softball field at the University of Florida with just a little more confidence, as a result of ordering from your company. This has been the most satisfying and perfect uniform order I have ever had completed in over 28 years of officiating. Thank you for your sincere attention to detail."

"Just got an order from you guys. It was my first purchase from ump-attire.com. I'm quite happy with your service and the web site is especially friendly. I'll be back."

"The list can go on about the products I like that I have purchased from you guys. That's the reason I pretty much only buy from you. You have the best prices and the best quality gear. Keep up the great work and I will continue to spread the Ump-Attire name out and continue to buy your products."

"As far as I'm concerned you have a superior site to others I've visited, and you have great prices to boot. Keep up the good work."

Ray Daiutolo Sr., College and High School Umpire, 14+ Years Experience
12.2.07

"I just received my items from my first order with your company. Although I have to wait for the baseball season to start up in February to test them out, I was extremely satisifed with the speed of delivery by Priority Mail. I work for the USPS and it makes me feel good to receive items that way. I placed my order a couple of days ago and they are already in my hands. That is excellent service."

Vickie Sanders, California
11.11.07

"Just wanted to let you know that my friend ordered the shirt this morning and was quite pleased with the instant response she received.

By the way, we both work for the BBB in Central California and were delighted that she could order from a BBB Accredited Business. Thanks for displaying the Online seal. Please feel free to use my name and comments... you really do provide great service."

Becca Blashock
11.6.07

Just wanted to let you know that we had a very positive experience shopping at ump-attire. The youth size 10-12 shirt we ordered was delayed, but only by one day. Then, we had it here three days after that. Nice service!...Thanks for the nice website catalog.

J. Lebro, Odessa, Florida
Youth, High School, Adult League Umpire
10.29.07

"I do my umpire shopping either with you, Honig's or Gerry Davis. Most of it has been with you people as of the last 6 months. I have mentioned you people to other umpires. Your items are great. And most prices are better."

Jerry Ogawa, Oregon
10.12.07

"Your service is superior to other companies and the products I ordered were
right on target.  Kudos to you and your service staff. I wll forward
Ump-Attire.com to many of my cohorts. Thanks for your great service."

Lyle N., Davis, California
Little League Umpire
10.12.07

"Thanks for the quick response and for letting me know what's going on with the order. That's what I call good customer service... Your staff really did come through in a customer friendly way."

Paul, Pennsylvania
10.11.07

"Thanks for the terrific site and service. I placed my order on Monday morning, and my package arrived right around noon on Wednesday, even though I had requested three day shipping. And that's going from Kentucky to Pennsylvania -- not exactly right around the corner. I never expected you to turn the order around the same day. The order was correct and everything arrived in great condition. Thanks again, and nice work."

Charles Stewart, Humble, Texas
9.27.07

"...I would also like to say how much this has convinced me to use your company more for my future purchases and I have already suggested your company to several of my fellow umpires and hopefully they will be enlisting in your company and your products. Thanks once again for your rapid response...your attitude toward customer service is great. Keep up the good work..."

John Litzenberger, Middleton, Idaho
Volleyball Official
8.18.07

"...I must say that I am very impressed with the passion you have for your business. I give feedback whenever asked after buying items from a website, but you are the first to email me back personally and ask me for my opinion.

I hope my advice has been helpful and wish you success with your site!"

Carol Fields, Durham, North Carolina

"I appreciate your efforts to complete my order in a timely manner. I don't know when I've had such personal service with an on-line company. I am impressed and will recommend your company to others."

James McCullough, Saint Peters, Missouri

"Just a note to say I am very pleased that I found your website. I just received my first order from you, which I placed on Friday, and am totally satisfied with my purchase. The quality of the mask and shoes are on par or superior to what I have had in the past.

I placed an order with POS in February for the above products, different brands. Both items were more expensive and out of stock and placed on backorder. After being jerked around several times on the phone about when my items would arrive I decided to look elsewhere.

I contacted you on Friday and placed my order. I then called POS and cancelled my order with them. Now have my items in hand. I can relax and prepare for my season, which begins this coming week. So thanks for the great service and the quality of the products. I will be spreading the word to my umpire friends."

Thomas Tenney, Simi Valley, California
Little League, High School and College Umpire

"I think your website is fast approaching the number one favorite for many. You have a great selection with outstanding customer support and service... My thanks for a quality place to shop and get information."

Roosevelt Martin, Chicago, Illinois
High School, College and Semi-pro Umpire - 15+ Years

"Jeanne you all are the best, I will continue to be a very loyal and valuable client - the services and prices are great. I will tell every one I know about ump-attire. Thank you. I love my items."

Upliano Lugo, New Orleans

"It makes such a huge difference when, as a consumer, you feel as if your needs really mattered to someone else. You went above and beyond simply providing a service.

I cannot say enough. Thank you again."

Ken Kret, North Yorkshire England

"Now that is personalized service! Your response speaks volumes for you and your company to follow-up. Thank you very much. You have secured a long term customer... To say that I was satisfied with your team's reponse to my needs would be an understatement."

Josh N., Kokomo, Indiana
Cal Ripken, High School and Travel Ball Umpire for 7+ Years

"I could not be more pleased with this mask (Diamond DFM-UMP), and the service I received from Ump-Attire.com in obtaining this mask. I placed an order for the Mask on the 24th of May, and it was at my doorstep the following evening, on May 25th.

It's becoming harder and harder to find reputable sites to order from... With the kind of service you gave me, I would anticipate more and more people flocking to your site."

Tim Krause, St Charles, Michigan
Little League, Men's Modified and Slow Pitch Softball Umpire for 2+ Years

"This was my first time ordering from you and I have to say it was a great experience.  The order process was quick and easy and my order was at my door within a few days.  I had done some shopping around for prices and you guys beat them all. I am very impressed and I will definitely be doing more business with you, and I will tell all my officiating friends too."

Danny Sanchez, Globe, Arizona
Volunteer Little League Umpire for 30+ Years

"Jeanne, Thank you for helping me. I wish there were more nice people like you in this world."

Brian Perrault, Albuquerque, New Mexico
High school football referee with 14 years including 2 championship games

"I recently received my mesh Richardson football hats. I was pleased to learn they are exactly what I expected. I will be sure to let the guys here in Albuquerque know you are an excellent vendor for purchasing football gear."

John Kumiega

"It was such a nice pleasurable experience dealing with your company."

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